1. Agreement to Terms
By accessing our website at vebloom.com, submitting a service inquiry, placing an order, or engaging Vebloom ("Company", "we", "our", "us") for any digital services, you ("Client", "you", "your") agree to be legally bound by these Terms of Service ("Terms").
If you do not agree with any part of these Terms, you must not use our website or engage our services. These Terms constitute the entire agreement between you and Vebloom and supersede all prior communications, proposals, or agreements.
2. Description of Services
Vebloom provides professional digital services including, but not limited to:
- Website design and development (WordPress, Shopify, custom web applications)
- Mobile app development (iOS, Android, cross-platform)
- Search Engine Optimization (SEO) and digital audits
- Social media management and content creation
- Graphic design and brand identity
- Digital marketing and paid advertising (Google Ads, Meta Ads)
- Product photography and creative direction
- Video editing and motion graphics
- Web hosting and VPS server management
Specific deliverables, timelines, and pricing for each engagement are defined in the individual service proposal, invoice, or written agreement provided to you. In the event of a conflict between a specific service agreement and these Terms, the specific agreement shall prevail.
Vebloom reserves the right to modify, suspend, or discontinue any service at any time with 30 days' notice. We will not be liable for any modification, suspension, or discontinuation of services.
3. Client Responsibilities
To ensure the successful delivery of our services, you agree to:
- Provide Accurate Information: Supply complete, accurate, and up-to-date information, content, assets, credentials, and feedback required for the project.
- Timely Responses: Respond to requests for feedback, approvals, or information within 5 business days. Delays in client responses may extend project timelines accordingly, without fault on Vebloom's part.
- Legal Compliance: Ensure that all content, materials, and instructions you provide do not violate any laws, infringe on intellectual property rights, or violate any third-party rights.
- Authorized Representative: Confirm that you are authorized to enter into this agreement on behalf of your organization if engaging as a business.
- Account Security: Maintain the security of any access credentials we provide and notify us immediately of any unauthorized use.
- Lawful Use: Not use our services for any illegal, fraudulent, harmful, or unethical purpose.
Failure to provide necessary assets, feedback, or approvals within a reasonable timeframe may result in project delays, additional charges, or service suspension. Vebloom is not responsible for missed deadlines caused by client delays.
4. Payment Terms
All payments are governed by the following terms:
- Advance Payment: Most projects require a deposit of 50% upfront before work begins. The remaining balance is due upon project completion or delivery, as specified in your invoice.
- Monthly Retainers: For ongoing services (SEO, social media, hosting), payment is due at the beginning of each billing cycle. Services may be suspended if payment is not received within 7 days of the due date.
- Accepted Payment Methods: Credit/debit cards, PayPal, bank transfer, EasyPaisa, JazzCash. All prices are in USD unless otherwise stated.
- Late Payments: A late fee of 1.5% per month may be applied to outstanding balances not paid within 15 days of the invoice due date.
- Price Changes: Vebloom reserves the right to update pricing at any time. Existing contracts are honored at the agreed rate until renewal.
- Taxes: You are responsible for any applicable taxes in your jurisdiction. Prices are exclusive of VAT or local taxes unless stated otherwise.
- Disputed Invoices: Any invoice disputes must be raised in writing within 7 days of receipt. After this period, invoices are deemed accepted.
5. Intellectual Property
Client-Owned Content: You retain ownership of all content, materials, logos, and intellectual property you provide to us for the project. You grant Vebloom a non-exclusive, royalty-free license to use these materials solely for the purpose of delivering your project.
Final Deliverables: Upon full payment, Vebloom transfers ownership of the final custom deliverables (design files, website code, edited videos, etc.) to you, except as noted below.
Vebloom Retains:
- The right to display the completed work in our portfolio and marketing materials, unless you request otherwise in writing.
- Ownership of any pre-existing Vebloom frameworks, code libraries, templates, plugins, or tools used in your project. These are licensed, not sold, to you.
- Ownership of any work where full payment has not been received — no transfer of ownership occurs until all invoices are paid in full.
Third-Party Assets: Stock photos, fonts, plugins, and other third-party assets used in your project may be subject to their own licensing terms. You are responsible for complying with those licenses after project delivery.
The Vebloom name, logo, website, and all related intellectual property are the exclusive property of Vebloom and are protected by trademark and copyright law. You may not use our brand assets without prior written permission.
6. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of a project. This includes business strategies, unreleased products, financial information, technical systems, and any information designated as confidential by either party.
- Confidential information shall not be disclosed to third parties without prior written consent.
- Confidentiality obligations survive termination of the service agreement for a period of 3 years.
- This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
Upon request, we are willing to sign a formal Non-Disclosure Agreement (NDA) before beginning any sensitive projects. Please contact us to arrange this before sharing confidential materials.
7. Project Timelines & Delays
Project timelines are estimates provided in good faith based on the agreed scope of work. Timelines may be affected by:
- Delays in receiving client-provided content, feedback, or approvals.
- Changes to the project scope after work has commenced.
- Third-party dependencies (domain propagation, third-party API issues, platform outages).
- Force majeure events beyond our control (natural disasters, government actions, internet outages).
Vebloom will communicate any delays proactively and work to minimize their impact. Timeline extensions caused by client delays do not constitute a breach of contract by Vebloom and are not grounds for refund.
Rush or expedited delivery requests may incur additional fees and are subject to team availability.
8. Revisions & Change Requests
Each service includes a specified number of revision rounds as outlined in your proposal or invoice. General guidelines:
- Included Revisions: Minor revisions within the agreed scope are included and specified per project.
- Scope Changes: Requests that alter the original project scope (new features, pages, major design changes) are considered change requests and may incur additional charges.
- Revision Requests: All revision requests must be submitted in writing (email or WhatsApp) clearly describing the requested changes.
- Approval: Once you have formally approved a deliverable, further changes to that deliverable may be subject to additional charges.
We will always provide a cost estimate for out-of-scope work before proceeding. No additional charges will be applied without your written approval.
9. Hosting Services Terms
The following additional terms apply specifically to web hosting and VPS services:
- Acceptable Use: Hosting services must not be used for illegal content, spam, phishing, malware distribution, copyright infringement, or any activity that violates applicable laws or regulations.
- Resource Usage: Shared hosting accounts must not consume excessive server resources that negatively impact other clients. We reserve the right to suspend accounts that cause server instability.
- Backups: While we provide automated backups, you are ultimately responsible for maintaining your own backups of critical data. We are not liable for data loss.
- Uptime SLA: We guarantee 99.9% monthly uptime. In the event of downtime exceeding this threshold, service credits may be applied to your account upon request.
- Suspension: Accounts may be suspended immediately for ToS violations, non-payment, or activities that compromise server security. We will attempt to notify you before suspension except in cases of emergency security threats.
- Domain Terms: Domain registrations are subject to the policies of the relevant registrar and are non-refundable. See our Cancellation Policy for details.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Vebloom and its directors, employees, partners, agents, and affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Loss of profits, revenue, data, business opportunities, or goodwill.
- Business interruption or loss of anticipated savings.
- Damages resulting from third-party actions, service failures, or events beyond our reasonable control.
- Errors or omissions in content, or any loss or damage arising from your use of content posted on our website.
In all cases, Vebloom's total liability to you for any claims arising out of or related to these Terms or our services shall not exceed the total amount you paid to Vebloom in the 3 months preceding the claim.
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.
11. Indemnification
You agree to defend, indemnify, and hold harmless Vebloom and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Your breach of these Terms of Service.
- Your violation of any third-party rights, including intellectual property or privacy rights.
- Any content or materials you provide to us that are inaccurate, misleading, or unlawful.
- Your use of our services in violation of applicable laws or regulations.
12. Termination
By the Client: You may terminate a service agreement at any time by providing written notice to Vebloom. Termination is subject to our Cancellation Policy. Any outstanding invoices remain due and payable.
By Vebloom: We reserve the right to terminate or suspend your services immediately and without prior notice if:
- You breach any provision of these Terms.
- You fail to make payment within 15 days of the due date after a written reminder.
- Your use of our services violates any applicable laws or third-party rights.
- Continued service delivery becomes impossible due to circumstances beyond our control.
Effect of Termination: Upon termination, your right to use our services ceases immediately. Vebloom will deliver any completed work (for which payment has been received) within 10 business days. All outstanding fees remain payable.
13. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved as follows:
- Informal Resolution: Both parties agree to attempt to resolve any dispute informally by contacting each other in good faith. Most disputes can be resolved this way within 15 business days.
- Mediation: If informal resolution fails, disputes will be submitted to mediation before pursuing legal action.
- Jurisdiction: If mediation fails, you consent to the exclusive jurisdiction of the courts of Pakistan for resolution of any disputes.
Notwithstanding the above, Vebloom reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent infringement of intellectual property rights or breach of confidentiality obligations.
14. Contact Information
If you have any questions about these Terms of Service, please contact our legal team:
Vebloom reserves the right to modify these Terms of Service at any time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services following notification constitutes acceptance of the updated Terms.
