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Legal

Refund Policy

We believe in fair and transparent refund practices. Please read this policy carefully before purchasing any Vebloom service.

Last Updated: September 7, 2026

Overview

At Vebloom, customer satisfaction is our top priority. We strive to deliver high-quality digital services that meet and exceed your expectations. However, we understand that circumstances can change. This Refund Policy outlines the conditions under which refunds are granted, the process for requesting one, and any applicable deductions.

By purchasing any service from Vebloom, you agree to the terms outlined in this Refund Policy. This policy applies to all services offered by Vebloom including web development, SEO, graphic design, social media management, digital marketing, video editing, product photography, and hosting services.

7-Day Full Refund Window

If you request a refund within 7 calendar days of your purchase date, you are eligible for a full 100% refund — no questions asked, no deductions applied.

The 7-day refund window begins on the date your payment is confirmed and your service order is officially placed. To be eligible for a full refund within this window:

  • Your refund request must be submitted within 7 calendar days of the order date.
  • The request must be made via email to billing@vebloom.com or through our WhatsApp support.
  • You must provide your order number or invoice reference.
  • The service must not have been fully delivered or completed.

Refunds within the 7-day window are processed within 5–7 business days back to the original payment method.

Refund After 7 Days — Partial Refund Policy

If you request a refund after the 7-day window has passed but before your service is fully delivered, a partial refund may be issued based on the following calculation:

Refund Calculation Formula

Refund = Paid Amount − 15% Processing Fee − (Daily Rate × Days Used)

Where: Daily Rate = Total Service Cost ÷ Total Service Duration (in days)

How the Deductions Work:

  • 15% Processing & Administrative Fee: A flat 15% deduction is applied to cover payment gateway charges, administrative costs, and work already initiated on your project.
  • Service Days Consumed: The number of days since your service started (from the order date) is calculated. The proportional cost for those days is deducted from your refund.

Example Calculation

You paid $300 for a 30-day SEO service. You request a refund on Day 15.

Daily Rate = $300 ÷ 30 = $10/day
Days Used = 15 days → $150
15% Fee = $300 × 15% = $45
Refund = $300 − $45 − $150 = $105

Refund Eligibility by Service Type

ServiceWithin 7 DaysAfter 7 DaysNotes
Web Development Full Refund Partial If design mockups approved, reduced eligibility
SEO Services Full Refund Partial Prorated based on days of service
Graphic Design Full Refund Partial If revisions accepted, refund reduced accordingly
Social Media Management Full Refund Partial Monthly prorated calculation applies
Digital Marketing / Ads Full Refund Not Eligible Ad spend already deployed cannot be recovered
Web Hosting (Shared) Full Refund Partial Prorated + 15% fee deducted
VPS Hosting Full Refund Partial Prorated + 15% fee deducted
Domain Registration Not Eligible Not Eligible Domains are non-refundable at all times
Product Photography Full Refund Not Eligible Once shoot is completed, no refund possible
Video Editing Full Refund Partial If final video delivered, not eligible
App Development Full Refund Partial Milestone-based — completed milestones deducted

Non-Refundable Items

The following are strictly non-refundable under any circumstances:

  • Domain registrations and renewals — Once a domain is registered, it cannot be refunded as the cost is paid directly to the domain registry.
  • Paid advertising spend — Any budget already deployed on Google Ads, Facebook Ads, or other ad platforms is non-refundable as these funds are spent directly with the platform.
  • Rush/expedited service fees — Additional fees paid for priority or expedited delivery.
  • Third-party software licenses or subscriptions purchased on your behalf.
  • Services already fully delivered and approved by the client.
  • Custom stock assets purchased for your project (stock photos, fonts, plugins).

How to Request a Refund

Follow these steps to submit your refund request:

1
Contact Us

Email billing@vebloom.com or WhatsApp +92 339 410 0038

2
Provide Details

Share your order number, service name, and reason for refund

3
Review

Our team reviews your request within 48 business hours

4
Processing

Approved refunds processed in 5–7 business days

Refund Processing Times

  • Credit / Debit Card: 5–7 business days (may vary by bank)
  • PayPal: 3–5 business days
  • Bank Transfer: 7–10 business days
  • EasyPaisa / JazzCash: 2–3 business days

Vebloom is not responsible for additional delays caused by your bank or payment provider. If you have not received your refund within the stated timeframe, please contact us and we will investigate immediately.

Questions About This Policy?

If you have any questions, disputes, or concerns regarding this Refund Policy, please contact our billing team:

  • Email: billing@vebloom.com
  • WhatsApp: +92 339 410 0038
  • Website: vebloom.com/contact

We are committed to resolving all refund requests fairly and promptly. Vebloom reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

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